Assistant Principal Engineer

Application Support:
Oversee and coordinate the application support team to resolve system issues, deliver user assistance, and ensure reliable software operations.

Incident & Problem Management:
Analyze, troubleshoot, and resolve application incidents and underlying problems, conducting root cause analysis and implementing preventive solutions.

Application Maintenance & Enhancement:
Manage ongoing application maintenance, including patches, upgrades, and new releases, while minimizing operational impact on users.

Performance Monitoring:
Track application performance, uptime, and stability, proactively identifying improvement opportunities and driving optimization initiatives.

Change Management:
Plan, test, and implement application changes in a controlled manner to ensure smooth deployments with minimal disruption.

Stakeholder Communication:
Maintain clear and timely communication with management, users, and development teams regarding system status, issues, and upcoming changes.

Budget Management:
Oversee application support and maintenance budgets, monitoring expenditures and identifying cost-saving opportunities.

Team Leadership:
Lead, coach, and develop application support team members to promote collaboration and high performance.

Strategic Planning:
Support long-term application strategy and roadmap planning in alignment with organizational objectives.

Compliance & Security:
Ensure all applications comply with security standards, policies, and applicable regulatory requirements.