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BPO Customer Service Lead - Fintech

Singapore Permanent SG$8,000 - SG$10,000 per month (SG$96,000 - SG$120,000 per year) View Job Description
The Customer Service Lead will oversee the strategy design and infrastructure to ensuring a seamless customer experience and operational efficiency. This role will be in charge of the BPO business unit of the company.
  • Central location
  • Creative team culture

About Our Client

Our client is a well-established organisation operating in the financial services sector. With a strong presence in the market, the company is committed to delivering exceptional customer experiences and innovative solutions.

Job Description

  • Lead customer service initiatives to achieve performance targets and deliver excellent service.
  • Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
  • Monitor and analyse customer feedback to identify improvement opportunities.
  • Maintaining good relationship with BPO clients and explore business opportunities.
  • Collaborate with other departments such as IT to address customer concerns and ensure a seamless experience.
  • Prepare reports on customer service metrics and present findings to management.
  • Stay updated on industry trends and best practices to ensure the company remains competitive.
  • Resolve complex customer issues promptly and professionally.

The Successful Applicant

A successful Customer Service Lead should have:

  • Experience in a leadership role within customer service, preferably in the financial services industry.
  • Strong understanding of customer service principles and best practices.
  • Excellent problem-solving and decision-making skills.
  • Proficiency in using customer relationship management (CRM) systems.
  • Analytical skills to monitor performance metrics and identify areas for improvement.

What's on Offer

  • Permanent role in a stable and reputable financial services organisation.
  • Access to ongoing professional development and training programmes.



If you are passionate about customer service and ready to take the next step in your career, we encourage you to apply for this exciting opportunity.

Contact
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Quote job ref
JN-062026-7030370
Phone number
+65 6643 9712

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Singapore
Contract Type
Permanent
Consultant name
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Consultant contact
+65 6643 9712
Job Reference
JN-062026-7030370

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.