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Service Manager - ITIL

Singapore Permanent SG$7,000 - SG$8,000 per month (SG$84,000 - SG$96,000 per year) View Job Description
Responsible for delivering high-quality IT and telecommunications services, acting as the primary customer contact for operational issues, managing critical incidents, ensuring SLA compliance, and driving continuous service improvements. The role requires strong stakeholder management, service delivery expertise, and technical knowledge across networking, WAN, cloud, security, and voice technologies.
  • Global exposure and opportunities to work on cross-border projects
  • High Leadership Visibility & Impact on Business Outcomes

About Our Client

A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.

Job Description

  • Act as the primary customer contact for service-related issues and escalations.
  • Manage critical incidents and ensure timely resolution and communication.
  • Monitor service performance and ensure SLA commitments are met.
  • Drive continuous service improvement and customer experience initiatives.
  • Lead service reviews and provide performance reporting and recommendations.
  • Coordinate planned maintenance activities and stakeholder communications.
  • Collaborate with cross-functional teams to resolve issues and optimise services.



The Successful Applicant

  • Minimum 5 years of experience in Service Management, IT service delivery, or Telecommunications environments.
  • Strong stakeholder and customer relationship management skills, with the ability to manage senior-level engagements.
  • Proven experience handling critical incidents, escalations, and SLA-driven service delivery.
  • Good understanding of networking, WAN, cloud, security, and voice technologies (e.g., SD-WAN, MPLS, VPN, SIP, VoIP).
  • Skilled in using reporting and analytics tools such as Power BI and Grafana to drive operational insights.
  • Excellent analytical, problem-solving, and continuous improvement capabilities.
  • ITIL knowledge and the ability to work effectively across complex, cross-functional, and regional service environments



What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

Contact
Winson Low (Lic No: R22106039/ EA no: 18C9065)
Quote job ref
JN-082026-7086887
Phone number
+65 6416 9865

Job summary

Function
IT
Specialisation
Senior IT Management
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Permanent
Consultant name
Winson Low (Lic No: R22106039/ EA no: 18C9065)
Consultant contact
+65 6416 9865
Job Reference
JN-082026-7086887

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.