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Senior Sales Support Engineer

Singapore Permanent SG$6,000 - SG$7,500 per month (SG$72,000 - SG$90,000 per year) View Job Description
Looking for a technically strong, customer-focused engineer who loves solving complex problems, improving equipment performance, and driving customer success on the production floor.
  • Work with leading semiconductor customers and latest technology.
  • A role that combines hands-on engineering, interaction, and leadership

About Our Client

A global technology leader in semiconductor test solutions, this company develops and manufactures advanced automated test equipment used by the world's top chipmakers. With a strong focus on innovation, precision engineering, and high-volume manufacturing reliability, it supports customers across logic, memory, and high-performance computing markets. Its solutions enable the testing, validation, and quality assurance of next-generation semiconductor devices, powering everything from consumer electronics to data centers and AI systems. The organization is known for its deep technical expertise, strong customer partnerships, and commitment to pushing the boundaries of test performance and automation.

Job Description

  • Deliver high-quality after-sales support: installation, acceptance, upgrades, relocations, and field change orders (FCOs).
  • Troubleshoot complex issues and drive fast, data-driven resolutions.
  • Build strong relationships with engineering and operations teams to achieve top-tier customer satisfaction.
  • Lead or support technical projects that improve production performance, reliability, and system capability.
  • Conduct detailed root-cause analysis using logs, data trends, and system diagnostics.
  • Provide expert feedback to global engineering teams for product improvements and new design considerations.
  • Integrate equipment into customer factory automation systems, MES, robotics, and smart factory workflows.
  • Apply your knowledge of OEE, throughput, and manufacturing performance to drive measurable improvements.
  • Work with the Service Sales team to identify upgrade, solution, and service opportunities.
  • Ensure all service contract requirements are delivered on time and with high quality.
  • Offer consultancy to customers on optimization, performance tuning, and operational best practices.

The Successful Applicant

  • Degree in Mechatronics, Electronics, or Electrical Engineering.
  • At least 4-6 years of experience supporting automated production or test equipment (semiconductor experience preferred).
  • Strong analytical and data-driven troubleshooting capabilities.
  • Proficiency in equipment performance metrics (OEE, MTBF, MTTR) and a quality-focused mindset.
  • Experience with smart factory, automation integration, or production solutioning.
  • Project management exposure is a plus.
  • Excellent communication skills, customer-centric, proactive, and able to work independently.



What's on Offer

Joining this organization means becoming part of a global leader at the forefront of semiconductor test innovation, where you'll work with cutting-edge automated test technologies used by the world's top chip manufacturers. You can expect a role with real technical depth, continuous learning, and exposure to advanced engineering challenges across both local and international customer sites. Beyond competitive compensation and strong career progression pathways, you'll collaborate closely with world-class engineering teams, contribute to next-generation product improvements, and build expertise in high-demand areas like factory automation, smart manufacturing, and advanced test systems. It's an environment that values innovation, technical mastery, and customer excellence-ideal for engineers who want to grow fast and make a visible impact.

Contact
Timothy Huang (Lic No: R1980928/ EA no: 18S9099)
Quote job ref
JN-122025-6899727
Phone number
+65 6416 9863

Job summary

Function
Engineering & Manufacturing
Specialisation
Site Engineering
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Timothy Huang (Lic No: R1980928/ EA no: 18S9099)
Consultant contact
+65 6416 9863
Job Reference
JN-122025-6899727

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.