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Senior Customer Service Executive (Energy)

Singapore Permanent SG$5,000 - SG$5,500 per month (SG$60,000 - SG$66,000 per year) Work from Home or Hybrid View Job Description
This role involves supporting the end-to-end sales order life cycle by managing customer enquiries, quotations, order fulfilment, and cross-functional coordination to ensure timely delivery and excellent customer service.
  • Established global company
  • Career growth & technical exposure

About Our Client

Our client is a global engineering and manufacturing company that designs and supplies precision equipment, technology, and services for the energy industry, supporting oil, gas, and emerging energy markets.

Job Description

  • Manage the end-to-end order fulfilment process, including handling customer enquiries, preparing quotations, processing sales orders, reviewing purchase orders/contracts, and ensuring timely order confirmation.
  • Serve as the primary point of contact for customers by providing pre-and post-sales support, resolving enquiries, tracking order progress, and ensuring a high level of customer satisfaction.
  • Coordinate closely with Engineering, Production, Procurement, Supply Chain, Logistics, and Finance to ensure smooth execution of customer orders, material availability, deliveries, and payment follow-ups.
  • Support business growth by promoting products and services, identifying customer requirements, analysing sales performance, and contributing to pricing and commercial strategies.
  • Assist with sourcing ancillary materials, monitoring inventory and order status, and preparing reports to support production planning and operational efficiency.
  • Maintain accurate sales, pricing, and commercial documentation while ensuring compliance with company procedures, quality standards, and HSE policies.
  • Apply strong technical, organisational, and communication skills to manage multiple priorities, interpret engineering documentation, collaborate effectively across functions, and deliver timely customer solutions.

The Successful Applicant

  • Diploma in Mechanical Engineering or a related technical discipline.
  • Minimum 3 years of relevant experience in customer-facing support functions, such as Customer Service, Inside Sales, or Order Fulfilment within manufacturing, engineering, industrial, or other technical industries.
  • Ability to interpret technical drawings and Bills of Materials (BOM), with an understanding of engineering and manufacturing processes.
  • Experience in supporting sourcing and supply chain activities, while working closely with cross-functional stakeholders including Sales, Engineering, Procurement, and Operations to ensure seamless order execution.
  • Good understanding of commercial workflows and documentation, including quotation preparation, contract review, purchase order management, and invoicing.

What's on Offer

  • Competitive salary package.
  • Comprehensive benefits package.
  • Opportunity to work in a well-established company.
  • A permanent position with growth potential.
  • Supportive and collaborative work environment.
Contact
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Quote job ref
JN-072026-7059918
Phone number
+65 6533 2777

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Energy & Natural Resources
Location
Singapore
Contract Type
Permanent
Consultant name
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Consultant contact
+65 6533 2777
Job Reference
JN-072026-7059918
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.