Save Job Back to Search Job Description Summary Similar JobsLead regional operations across SEA with strong growth trajectoryDrive transformation in tech-backed debt resolution organizationAbout Our ClientOur client is a leading player in Southeast Asia's debt management industry, operating across multiple markets and supporting millions of customers in achieving financial recovery. With strong backing from global institutions, the business is committed to combining data, technology, and customer-centric practices to improve industry standards. As part of their continued expansion, they are seeking a Director of Operations (Collections) to drive operational excellence and scale their collections function.Job DescriptionLead overall collections operations to achieve monthly targets and KPIsDevelop and implement SOPs across in-house and outsourced processesAnalyse performance data to optimise recovery rates and forecast outcomesCollaborate regionally to share best practices and improve risk managementEnsure full regulatory compliance and maintain strong client relationshipsManage stakeholder engagement, including partners and business clientsDrive cost optimisation while improving operational efficiencyLead, coach, and develop large operational teams (100+ headcount)Monitor quality and performance metrics across collection teamsChampion continuous improvement and innovation in processes and systemsThe Successful ApplicantBachelor's degree in Business, Law, Finance, or a related disciplineAt least 7 years of relevant experience in collections operationsExperience managing multi-market or regional collections portfoliosStrong analytical skills, with experience in data reporting, performance monitoring, and decision-makingProven ability to lead, develop, and engage high-performing teamsStrong stakeholder management and communication skills, with the ability to influence across functionsDemonstrated ability to think strategically while driving hands-on executionProactive, adaptable, and committed to continuous improvement and operational excellenceWhat's on OfferRegional leadership scope across Southeast AsiaOpportunity to shape operations in a high-growth environmentLeadership role with strong visibility to senior managementExposure to transformation and innovation initiativesCollaborative and performance-driven cultureContactRachel Hee (Lic No: R22111006/ EA no: 18S9099)Quote job refJN-072026-7052749Phone number+65 6541 9960Job summaryFunctionFinance & AccountingSpecialisationAccounts ReceivableWhat is your area of specialisation?Business ServicesLocationSingaporeContract TypePermanentConsultant nameRachel Hee (Lic No: R22111006/ EA no: 18S9099)Consultant contact+65 6541 9960Job ReferenceJN-072026-7052749
