Customer Service Executive - Industrial Tech MNC

Sales & Customer Support

• Provide comprehensive support to the sales team by managing customer enquiries, preparing quotations, and following up on business opportunities.
• Serve as a key point of contact for customers, ensuring prompt and professional communication.
• Assist in coordinating customer requirements and maintaining high service standards.

Order Management & Administration

• Review and validate customer orders to ensure accuracy and compliance with company requirements.
• Process sales orders received through various channels, including electronic platforms, online portals, email, and other order entry methods.
• Verify order information, coordinate with relevant teams, and provide timely order acknowledgements to customers.
• Monitor order fulfilment and delivery schedules, proactively addressing potential delays to maintain customer satisfaction.

After-Sales & Customer Care

• Respond to customer enquiries relating to orders, deliveries, product returns, and service requests.
• Manage customer feedback and complaints, collaborating with internal departments to resolve issues effectively.
• Coordinate return authorisations, replacement requests, and credit documentation where required.
• Support service, repair, and warranty-related processes to ensure timely resolution.