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CRM Support Executive

Singapore Permanent SG$60,000 - SG$66,000 per year View Job Description
Drive CRM operations and customer engagement across APAC markets.Partner with business and technology teams to enhance CRM adoption.
  • Drive CRM operations and customer engagement across APAC markets.
  • Partner with business and technology teams to enhance CRM adoption.

About Our Client

Our client is a renowned luxury retail group with an established presence across Asia Pacific and Oceania. Known for representing some of the world's most prestigious brands, the organization combines heritage, innovation, and exceptional customer experiences. With continued investment in digital transformation and customer engagement technologies, they offer employees regional exposure, collaborative working environments, and opportunities to contribute to large-scale business initiatives.

Job Description

    • Provide first and second-level support for CRM users across multiple regional markets, ensuring timely issue resolution.
    • Administer CRM platform configurations, user access management, and system maintenance activities.
    • Gather business requirements and coordinate system enhancements with vendors and technical teams.
    • Execute and support SIT and UAT activities to validate new functionality and system improvements.
    • Develop training materials and conduct user training to encourage CRM adoption and best practices.
    • Monitor customer data quality, support data cleansing activities, and generate business reports and dashboards.
    • Act as a key liaison between business users, regional stakeholders, and external vendors to drive continuous improvement initiatives.



The Successful Applicant

  • Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
  • Experience supporting CRM systems or enterprise business applications.
  • Exposure to CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, SugarCRM, or similar solutions.
  • Hands-on experience in application support, user training, and stakeholder management.
  • Understanding of CRM processes, customer lifecycle management, and data governance principles.
  • Experience participating in system testing activities including SIT and UAT.
  • Knowledge of reporting tools, Excel, SQL, APIs, ERP systems, or CRM administration would be advantageous.
  • Strong communication, problem-solving, and customer service skills with the ability to manage multiple priorities.



What's on Offer

  • Opportunity to work for a market-leading luxury retail organization.
  • Regional exposure across Singapore, Malaysia, Hong Kong, Thailand, Vietnam, Japan, Australia, and New Zealand.
  • Involvement in digital transformation and customer engagement initiatives.
  • Collaborative environment with business, technology, and regional stakeholders.
  • Professional development through hands-on CRM, business process improvement, and project exposure.
  • Attractive career progression opportunities within a growing organization.



Contact
Calvin Tan (EA no: 18S9099)
Quote job ref
JN-072026-7073670
Phone number
+65 64169820

Job summary

Function
Marketing
Specialisation
CRM
What is your area of specialisation?
Retail
Location
Singapore
Contract Type
Permanent
Consultant name
Calvin Tan (EA no: 18S9099)
Consultant contact
+65 64169820
Job Reference
JN-072026-7073670

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.