Technical Account Manager - (Cloud)

Singapore Permanent
  • Career progression opportunities
  • Newly created role

About Our Client

Our client is a global e-commerce organisation. The primary role of the Technical Account Manager (Cloud) is to understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive further adoption of cloud solutions in assigned accounts.

Job Description

As a Technical Account Manager (Cloud) you will be responsible for the following:

  • Focusing on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
  • Acting as a customer advocate, provide proactive services to improve health and stability of customer's on-cloud IT operational health in assigned accounts, as part of our client's cloud enterprise support plan.
  • Understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks, and manage changes and incidents.
  • Bringing to the customer is successful operation, and hence realisation of value of our client's cloud products.
  • Being the point-of-contact for after sales delivery of proactive services, best practice advice and guidance, and being the customer's technical advocate.

The Successful Applicant

  • As a successful candidate, you will have a bachelor's degree in Information Technology or equivalent with at least 5 years' experience working in complex enterprise IT environments in consulting, support, account management roles. You will be able to demonstrate ability and experience in customer-facing positions as a technology consultant.
  • You will be experienced with proven customer-facing, and relationship management skills.

What's on Offer

  • Organisation with Strong Business Growth
  • Attractive Salary Package
  • Opportunity to work with a well recognised organisation
Contact
Jasreena Sandhu
Quote job ref
JN-012022-4567810
Phone number
+65 9644 6872

Job summary

Function
IT
Specialisation
Senior Technical
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Permanent
Consultant name
Jasreena Sandhu
Consultant contact
+65 9644 6872
Job Reference
JN-012022-4567810