Back to search

Snr Customer Service Advisor - Luxury Retail

Singapore Permanent View Job Description
The Senior Customer Service Advisor role requires a proactive individual with expertise in delivering exceptional customer service within the luxury watch and jewellery business.
  • MNC, Principal Brand
  • Central Location

About Our Client

The organisation is a well-established company within the luxury industry. It is known for its high brand equity and top tier service.

Job Description

  • Manage and resolve customer queries efficiently and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to ensure timely resolution of customer issues.
  • Provide product information and support to customers as needed.
  • Ensure compliance with company policies and industry standards.
  • Contribute to the development and implementation of customer service strategies.
  • Deliver training and support to team members as required.

The Successful Applicant

A successful Senior Customer Service Advisor should have:

  • Proven experience in customer service or client management in the luxury watch and jewellery industry.
  • Existing understanding about luxury watch and jewellery / product features
  • Strong problem-solving and organisational skills.
  • Proficiency in relevant software and systems for customer management.
  • Customer-focused mindset with attention to detail.

What's on Offer

  • Permanent role offering job stability and growth opportunities.
  • Work in a supportive and professional environment in Singapore



If you are passionate about delivering excellent customer service and are looking for a rewarding career, we encourage you to apply for the Senior Customer Service Advisor role today!

Contact
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Quote job ref
JN-012026-6914867
Phone number
+65 6643 9712

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Retail
Location
Singapore
Contract Type
Permanent
Consultant name
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Consultant contact
+65 6643 9712
Job Reference
JN-012026-6914867

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.