ServiceNow Lead

Singapore Permanent Work from Home or Hybrid
  • A Fortune 500 global IT services leader
  • Leading IT Company

About Our Client

Our client is the world's leading independent, end-to-end IT services company and Fortune 500 global IT services leader.

Job Description

Overseeing the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users' needs on platforms. This person mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.

Brief Profile

  • The lead applies critical and analytical thinking toward developing optimal application solutions. The ideal candidate will possess a strong background in ServiceNow or related Service Management experience, architectural design and a deep understanding of modern technologies.

Key Responsibilities:

  • Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
  • Manage and oversee ServiceNow platform configuration, customisation, and integration with other systems.
  • Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
  • Provide technical leadership and mentorship to the ServiceNow development team.
  • Ensure the stability, performance, and security of the ServiceNow platform.
  • Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
  • Develop and maintain technical documentation, including system architecture, design, and procedures.

The Successful Applicant

  • Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
  • Proven hands-on experience with ServiceNow platform implementation and administration.
  • Strong programming skills, particularly in Java, JavaScript, or similar languages.
  • Good knowledge of ITIL, Risk and Compliance, Project Management related processes.
  • Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.
  • Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
  • Demonstrated leadership and managerial experience with a minimum of 5 years in a supervisory capacity.
  • Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels. Comfortable working with geographically dispersed offshore and cross-functional teams.
  • ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.

What's on Offer

  • The chance to be part of a well-established technology consulting company
  • Scale-up and potential future opportunities for your career
  • Health insurance for yourself, your spouse and child(s) and Dental Claims
  • Work life balance (Work from home)
Jasreena Sandhu (Lic No: R2199678/ EA no:18C9065)
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Job summary

IT Development
What is your area of specialisation?
Technology & Telecoms
Contract Type
Consultant name
Jasreena Sandhu (Lic No: R2199678/ EA no:18C9065)
Consultant contact
Job Reference
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.