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Service Desk Analyst

Singapore Temporary View Job Description
The Service Desk Analyst will provide exceptional first-line technical support in a fast-paced insurance technology environment. This role is ideal for individuals who enjoy troubleshooting and resolving IT issues effectively while maintaining excellent customer service.
  • Cross-Functional Collaboration Opportunities
  • Potential Career Growth and Development

About Our Client

The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department is focused on providing robust and efficient IT support to ensure seamless operations.

Job Description

  • Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate unresolved issues to the appropriate teams when necessary.
  • Maintain detailed records of user interactions and resolutions in the ticketing system.
  • Provide guidance and advice to users on best practices and IT policies.
  • Support the setup, configuration, and maintenance of end-user devices and applications.
  • Assist in creating and updating technical documentation for internal use.
  • Contribute to continuous improvement initiatives within the technology department.

The Successful Applicant

A successful Service Desk Analyst should have:

  • A strong understanding of IT systems, including hardware, software, and networks.
  • Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors.
  • Familiarity with IT ticketing systems and troubleshooting tools.
  • Excellent communication and interpersonal skills.
  • A proactive approach to problem-solving and the ability to work independently.
  • A commitment to delivering high-quality support and user satisfaction.

What's on Offer

  • Temporary position offering valuable experience within the insurance technology sector.
  • Opportunity to work with a supportive and professional team.
  • Gain exposure to innovative IT systems and processes.



If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply today!

Contact
Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)
Quote job ref
JN-082025-6818471
Phone number
+65 6643 9741

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Temporary
Consultant name
Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)
Consultant contact
+65 6643 9741
Job Reference
JN-082025-6818471

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.