Service Desk Analyst
1 year renewable contract
Global MNC organisation
About Our Client
This client is a division of the leading global entertainment provider and is dedicated to satisfying curiosity, engaging and entertaining viewers with high-quality content.
- Enhance processes to meet the challenges of multiple products, each tailored for their respective markets in APAC
- Be consumer obsessed
- Manage agents locally in Singapore to deliver relevant experiences and contribute to the remote hiring of insourced resources for region specific products
The Successful Applicant
- 3+ years leading customer experience/support teams
- Have a passion for customers and a willingness to get your hands dirty
- Knowledge of JIRA/bug reporting tools
- Excellent knowledge of CRM platforms - familiarity with Zendesk desirable
- Strong reporting and presentation skills - ability to interpret data and put across convincing positions
What's on Offer
This is an exciting opportunity with my client which is a global organisation. This will start as a 1 year renewable contract role with a strong potential to be converted to a permanent headcount in future.