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Senior Delivery Head - Microsoft Dynamics 365

Singapore Permanent View Job Description
Senior Delivery Head role responsible for overseeing the successful delivery of Microsoft Dynamics 365 ERP, CRM, BI, and Data & AI programmes across multiple clients. The role combines delivery governance, client management, and pre‑sales support for complex, enterprise‑scale transformations.
  • Lead large‑scale Microsoft Dynamics 365 ERP/CRM, BI, and Data & AI programmes
  • Senior leadership role combining delivery governance, client engagement

About Our Client

Our client is a technology consulting organisation delivering complex Microsoft Dynamics 365 ERP, CRM, BI, and Data & AI solutions for enterprise customers across multiple industries. Known for handling large‑scale, mission‑critical programmes, the organisation values delivery excellence, strong governance, and long‑term client partnerships, offering senior leaders autonomy and high visibility across regional engagements.

Job Description

    • Take ownership of delivery outcomes across multiple Microsoft Dynamics 365 engagements
    • Provide programme‑level governance, quality assurance, and compliance oversight
    • Manage delivery constraints including scope, cost, schedule, risk, and quality
    • Identify, monitor, and proactively resolve delivery risks and escalations
    • Lead and manage internal teams as well as external partners and subcontractors
    • Collaborate with solution architects and pre‑sales teams on RFPs, proposals, and client pitches
    • Contribute to business growth initiatives, industry insight sharing, and thought leadership

The Successful Applicant

  • Minimum 10 years of experience in IT delivery, including 8+ years leading Microsoft Dynamics 365 ERP and/or CRM programmes
  • Demonstrated success delivering multiple large‑scale Dynamics 365 implementations across different sectors
  • Strong functional knowledge of Dynamics 365 modules such as Sales, Customer Service, Finance, and Supply Chain
  • Proven experience applying Agile and Waterfall delivery frameworks
  • Solid financial management skills covering budgets, forecasting, and resource planning
  • Strong client‑facing capability, including handling senior stakeholders and delivery escalations
  • Excellent communication, leadership, and negotiation skills
  • Experience supporting bids, RFP responses, and facilitating client workshops or solution demonstrations



What's on Offer

  • Exposure to large, multi‑domain Microsoft Dynamics 365 programmes
  • Opportunity to influence pre‑sales strategy and business growth
  • Clear career progression within delivery and executive leadership
  • Stable, long‑term role with enterprise‑scale clients



Contact
Lydia Chen (Lic No: R22108104 / EA no: 18C9065)
Quote job ref
JN-042026-7006190
Phone number
+65 6416 9829

Job summary

Function
IT
Specialisation
IT Architecture
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Permanent
Consultant name
Lydia Chen (Lic No: R22108104 / EA no: 18C9065)
Consultant contact
+65 6416 9829
Job Reference
JN-042026-7006190

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.