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Senior App Support Analyst (1 year contract & renewable)

Singapore Temporary Work from Home or Hybrid View Job Description
Looking for a Senior Support Analyst to provide L1/L2 support across applications in Operations, IT Security, HR, and related domains. The role involves incident management, cross-functional collaboration, and ensuring system stability. Requires strong technical and problem-solving skills, stakeholder communication, team mentoring, and participation in rotating shifts including on-call support in a global environment.
  • Opportunity to work in a Global Financial Institution
  • Hands-on ownership of critical systems with cross-functional collaboration

About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:

  • Support applications across Corporate Services, IT Security, HR, and other domains
  • Provide L1/L2 support, managing incidents, service requests, and problem resolution across a broad application portfolio
  • Act as a key point of contact for users via phone, chat, email, and ticketing systems
  • Troubleshoot issues and collaborate with project, infrastructure, and production teams to ensure timely resolution
  • Maintain accurate documentation of support activities and drive reporting on escalations and ticket status
  • Perform daily health checks to ensure system readiness and stability before business operations
  • Support team effectiveness by coaching peers and participating in shift rotations, including after-hours and on-call coverage



The Successful Applicant

A successful candidate should have:

  • Bachelor's degree in Computer Science or a related field
  • Minimum 6+ years of experience in application support or development
  • Strong analytical, logical thinking, and problem-solving capabilities
  • Solid technical foundation in application servers, IT production environments, and deployment pipelines
  • Proficiency in database scripting and programming/scripting languages
  • Experience in Corporate IT, IT Security, or related domains, with strong communication skills to engage both technical and non-technical stakeholders
  • ITIL certification preferred, with added advantage in cybersecurity certification, and a proactive, adaptable, team-oriented mindset



What's on Offer

Why this role?

  • Professional development and growth opportunities
  • Collaborative and multicultural work environment
  • Exposure within a leading global financial institution
  • Opportunity to influence technology decisions impacting core banking operations
Contact
Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)
Quote job ref
JN-032026-6976506
Phone number
+6566439748

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Singapore
Contract Type
Temporary
Consultant name
Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)
Consultant contact
+6566439748
Job Reference
JN-032026-6976506
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.