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Senior Account Manager

Singapore Permanent Work from Home or Hybrid View Job Description
The Senior Account Manager serves as a key point of contact for clients and internal stakeholders to ensure that the client experience is optimized. This includes service delivery oversight, implementation of new/enhanced services, client communication and management, and identification of improvement actions to maximize client satisfaction.
  • Above the market remuneration and comprehensive benefits
  • Well established and market leader in fund services

About Our Client

Our client is a renowned multinational organisation with a significant presence in the fund services sector. With a size of over 20,000 employees worldwide, the organisation focuses on providing top-tier financial services, and is known for its commitment to innovation and excellence.

Job Description

  • Ensure a full understanding of the client's needs and expectations across service delivery teams and provide clarity for the actions required to service the client.
  • Identify and coordinate service delivery modifications in response to changes in client activities or regulation and raise change projects within the organization as required.
  • Coordinate and drive resolution of issues affecting the quality of service and overall client experience.
  • Manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
  • Plan and attend engagement meetings with clients on a regular basis to build trust and deepen the client relationship.
  • Manage the team and provide leadership, training, and coaching to the managers across fund accounting / middle office operations.
  • Identify and produce appropriate key management information / business metrics to communicate and facilitate the client relationship.
  • Manage due diligence meetings/responses for prospective or existing clients and their investors.
  • Oversee the preparation of board reports and represent the organization in client board meetings.
  • Ensure proper coordination of relationships with third parties related to the client activity, including system providers, auditors and external legal counsels.
  • Deliver efficiencies through automation, Standardisation and STP of processes.



The Successful Applicant

  • University degree in finance/accounting or commensurate experience
  • At least 8+ years' experience working within a financial services environment in a Fund Accounting or Middle Office Operations role, preferably in the Hedge Funds space.
  • Strong people management skills: both locally and remotely.
  • Strong client and team management skills
  • Strong written and verbal communication skills - ability to communicate clearly and efficiently with clients, team, peers, and management.
  • Forward-thinking with the ability to anticipate issues and drive solutions.
  • Ability to work in changing, fast-paced work environment.
  • Good time management and organizational skills.
  • Resourceful, possess a can-do and continuous improvement mindset.
  • Has track record of delivering on process improvements.



What's on Offer

  • Above the market remuneration
  • Comprehensive benefits scheme including hybrid work model, insurance for dependents and conducive environment
  • Large and stable MNC with global footprints



Contact
Gavin Teo (Lic No: R1328332 / EA No: 18S9099)
Quote job ref
JN-112024-6603845
Phone number
+65 6416 9835

Job summary

Function
Banking & Financial Services
Specialisation
Accountancy & Finance
What is your area of specialisation?
Financial Services
Location
Singapore
Contract Type
Permanent
Consultant name
Gavin Teo (Lic No: R1328332 / EA No: 18S9099)
Consultant contact
+65 6416 9835
Job Reference
JN-112024-6603845
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.