Retail Excellence Manager SEA

Singapore Permanent Work from Home or Hybrid
  • Great career progression
  • Regional exposure

About Our Client

Our client is an established MNC Luxury Retail company with strong presence globally. With a vision to grow their brand, they are currently looking for a Retail Excellence Manager to drive retail performance for the brand's growth across the SEA market.

This is a replacement perm role based in Singapore.

Job Description

You will be reporting directly to the Commercial Director SEAO, your main responsibilities include:

  • To ensure a consistent client experience, retail excellence and operation across the retail network in SEA region
  • Provide training and field coaching to implement strategic Boutique KPIs to the Boutique Network
  • To work closely with the local Country Managers or Boutique Managers to identify gaps for improvement in retail and to leverage on retail excellence tools, mystery shopping and sales coaching to drive business in stores
  • Coordinate with local CRM to drive the efficient use of clienteling efforts to boost sales

The Successful Applicant

In order to be successful in the role, you should have:

  • A Bachelor's degree or equivalent
  • At least 8 years of retail operations or boutique management experience within the luxury retail industry
  • Excellent people management skills
  • Entrepreneurial mindset, Strong Analysis, Planning & organization skills
  • Proactive, team player and willing to travel

What's on Offer

This is a replacement headcount, created in a business that has a strong ambition to establish their brand. We are looking for someone who has strong knowledge and experience in retail operations or boutique management within the luxury retail sector and someone who can work independently. The compensation and benefits for this role will be in line with the market.

Carmen Ho (Lic No: R22107240/ EA no:18S9099)
Quote job ref
Phone number
+65 6416 9890

Job summary

Store Management
What is your area of specialisation?
Contract Type
Consultant name
Carmen Ho (Lic No: R22107240/ EA no:18S9099)
Consultant contact
+65 6416 9890
Job Reference
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.