Regional Order Fulfilment Team Lead (FMCG/Luxury Retail)
Regional scope of work
Leadership role within an organisation
About Our Client
Our Client is a prominent leader in the luxury consumer products industry. They aim to become the world class leaders in their product category by providing premium and high-quality produce to customers. With increasing demand and new business ventures, they are currently looking for a Regional Order Fulfilment Lead to assist them and contribute in this area.
*To lead daily operation in the customer service team by ensuring order fulfilment are processed in a timely, efficient and accurate manner.
*To drive initiatives and process improvement of the fulfilment (order to cash) process to ensure optimal product availability at point of sale while improving cost and service level.
*To be the key point of contact between customers and third-party logistics partner within the organisation.
*To review 3PL performance & 3PL budgets and continually explore ways to minimise 3PL costs to the business, without impacting service standards to their customers.
*To have a robust relationship with external stakeholders (customers), commercial & planning team and third-party logistics providers.
*To build and strengthen a stable customer service team to tide through changes.
The Successful Applicant
You should have a relevant Degree in any relevant field and have significant years of related working experience in Order Fulfilment/Customer Service gained from a FMCG/Luxury Retail Industry. Basic knowledge of consumer products would be an advantage. You must possess very strong influencing and communication skills to be able to deliver value and advice to clients and stakeholders. You must have exposure leading a team. Additional knowledge of SAP will be an advantage.
What's on Offer
You will be working in a large MNC that has good brand equity and consistently innovating for consumers. The company recognises talents by offering comprehensive benefits and extensive training to nurture employees & provide you with excellent career advancement. The company culture is about high levels of commitment and care for employees that helps achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. They also place a lot of emphasis in workplace safety and employee welfare.