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Quality Assurance, Call Centre (5 months contract)

Singapore Temporary SG$3,500 - SG$4,000 per month (SG$42,000 - SG$48,000 per year) View Job Description
We are seeking a Quality Assurance Contact Centre professional for our Customer Service Department in the Transport & Distribution industry, based in Singapore. This role involves reviewing the quality of calls and channel operations processes.
  • Opportunity to join a leading logistics company.
  • Opportunity to provide training and evaluate quality of operations.

About Our Client

Our client is a global leader in the Transport & Distribution sector. With a focus on innovation and customer satisfaction, they are dedicated to providing top-notch service across all its operations.

Job Description

  • Overseeing day-to-day channel operations in the contact centre
  • Monitoring and evaluating customer service representatives' performance
  • Ensuring adherence to company policies and procedures
  • Providing constructive feedback and coaching to improve performance
  • Conducting quality assurance audits
  • Collaborating with team leaders to drive process improvements and identify root causes of process inefficiencies
  • Resolving escalated customer complaints
  • Implementing effective strategies to enhance customer satisfaction

The Successful Applicant

A successful Quality Assurance Contact Centre should have:

  • Diploma or Degree in Quality Management, Business or related field.
  • At least 2 years of experience in quality assurance or customer service or contact centre role
  • Proven track record in quality assurance and team leadership
  • Strong problem-solving abilities
  • Proficiency in using customer service software and databases



What's on Offer

  • Opportunity to work in a fast-paced environment
  • Chance to make a real impact in the Transport & Distribution industry
  • 4-5 months contract with potential for extension



If you are passionate about customer service and evaluating the quality of operations processes, and are looking for a challenging role in the Transport & Distribution industry in Singapore, we would love to hear from you!

Contact
Li Xuan Lim (Lic No: R22107137/ EA no: 18C9065)
Quote job ref
JN-022025-6674735
Phone number
+65 6643 9729

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Temporary
Consultant name
Li Xuan Lim (Lic No: R22107137/ EA no: 18C9065)
Consultant contact
+65 6643 9729
Job Reference
JN-022025-6674735

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.