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Project Manager (Customer Experience) - Insurance

Singapore Temporary SG$4,500 - SG$5,000 per month (SG$54,000 - SG$60,000 per year) View Job Description
This role is a 6 months contract as a Project Manager to drive and implement service excellence initiatives that enhance customer experience, streamline operations, and boost overall productivity.
  • Join a firm with strong market position & customer experience
  • 6 months contract with chances of extension/conversion

About Our Client

My client is a life insurance provided by a well-established organisation in the financial services industry, known for its commitment to innovation and excellence. Operating at a significant scale, the company provides a comprehensive range of services, including insurance, to its clients.

Job Description

  • Lead and manage end‑to‑end project scope, governance, and delivery outcomes across multiple workstreams.
  • Identify operational pain points and redesign processes and system workflows
  • Convert customer feedback, complaints analysis, and journey data into actionable enhancements that improve service quality
  • Collaborate closely with internal stakeholders to align priorities and resolve obstacles.
  • Uphold regulatory, risk, and compliance standards across all project activities; maintain comprehensive documentation

The Successful Applicant

  • Experience in service improvement project management within the financial services industry.
  • A degree in a relevant field such as business, finance, or project management.
  • Related project management certifications will be advantageous.

What's on Offer

A exciting opportunity to take charge of service improvement projects within a firm with strong market position

Contact
Ginny Teo (Lic No: R22104515/ EA no: 18C9065)
Quote job ref
JN-032026-6983376
Phone number
+65 6541 9926

Job summary

Function
Banking & Financial Services
Specialisation
Business Analysis / Change / PMO
What is your area of specialisation?
Insurance
Location
Singapore
Contract Type
Temporary
Consultant name
Ginny Teo (Lic No: R22104515/ EA no: 18C9065)
Consultant contact
+65 6541 9926
Job Reference
JN-032026-6983376

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.