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OTC Transformation Lead

Singapore Permanent SG$12,000 - SG$14,000 per month (SG$144,000 - SG$168,000 per year) Work from Home or Hybrid View Job Description
The Principal Transformation Specialist (OTC) leads the end‑to‑end design, governance, and performance optimisation of Order‑to‑Cash processes across all business units. The role drives major value by shaping the OTC strategy, enabling digital transformation, and partnering with cross‑functional teams to deliver streamlined, well‑controlled, and high‑performing operations.
  • Lead high‑impact contributions to our digital transformation
  • Highly Collaborative Culture

About Our Client

This organisation is a prominent player in the retail industry, known for its large-scale operations and commitment to delivering value to its customers.

Job Description

  • Shape the long-term vision, strategy, and roadmap for the end‑to‑end Order‑to‑Cash (OTC) process, ensuring it aligns with broader business and corporate objectives.
  • Continuously evaluate and redesign the OTC process
  • Act as the key decision maker for all process changes, enhancements, and technology deployments impacting OTC, working closely with the Corporate Control team.
  • Collaborate with Corporate Control and Internal Audit to embed strong internal controls within process design
  • Define and manage a standard set of performance measures and KPIs to monitor process health and outcomes.
  • Review performance data to uncover root causes of delays, inefficiencies, and operational bottlenecks.
  • Lead ongoing improvement efforts and digital transformation initiatives
  • Build strong, trusted partnerships across Sales, Customer Service, Finance, IT, Operations, and Business Units to secure alignment and sponsorship for process changes.
  • Work closely with GBS Service Delivery teams to oversee day‑to‑day process execution and provide expert guidance on complex OTC issues.
  • Drive change management initiatives that support smooth adoption of new processes and technologies, ensuring users are engaged, informed, and equipped for success.

The Successful Applicant

  • Degree in Accountancy with minimum 10 years of progressive experience in Accounts Receivable, Credit & Collections, Shared Services, Business Process Management or related fields
  • Proven knowledge of the retail industry with strong familiarity in upstream processes across B2B, B2C and omni-channel operations
  • Demonstrated success in leading and delivering large-scale cross-functional business transformation initiatives
  • Excellent organisational and analytical skills.
  • A proactive approach to identifying and resolving discrepancies.

What's on Offer

The successful candidate will play a key role in shaping the transformation of end‑to‑end OTC processes, driving improvements that elevate business performance, customer experience, and operational efficiency across a rapidly evolving retail landscape. In this high‑visibility role, you'll lead major enterprise initiatives, partnering closely with senior leaders to modernise processes, implement new technologies, and strengthen governance across the organisation.

Contact
Audrey Ang (Lic No:R22111098/ EA no: 18C9065)
Quote job ref
JN-112025-6889500
Phone number
+65 6541 9940

Job summary

Function
Finance & Accounting
Specialisation
Accounts Receivable
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Singapore
Contract Type
Permanent
Consultant name
Audrey Ang (Lic No:R22111098/ EA no: 18C9065)
Consultant contact
+65 6541 9940
Job Reference
JN-112025-6889500
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.