KYC/Onboarding Senior Analyst - Retail Bank

Reporting to the Team Manager, this role is responsible for:

* Preparation of documentation and conducting KYC in a timely manner
* Engage clients and internal stakeholders to facilitate the collection of relevant documents and information in accordance with in-house procedures and local regulations
* Review the documentation requirement and completeness during client interactions
* Handle all client files in accordance with the agreed guidelines for client's data maintenance
* Ensure high customer service satisfaction by meeting or exceeding expectation through the implementation of service level agreement and standards
* Handling of audit matters
* Working closely with external vendors on new system configurations and testing to ensure smooth implementation
* Supervision and training of onshore and offshore staff on tasks and procedures
* Actively engage the teams in regular discussions to drive operational efficiency and knowledge sharing
* Perform approval role in reviewing high risk onboarding and KYC review documents
* Identification of red flags and submission of Suspicious Transaction Reports
* Support the Team Manager in managing the team, vendors, operational planning and reports to management