Back to search

ITSM Coordinator (1 year FTC & renewable)

Singapore Temporary Work from Home or Hybrid View Job Description
The ITSM Coordinator will be a global gatekeeper for production stability by defining and enforcing best practices, governance, and ITSM standards across support teams. It focuses on improving operational quality through KPI reporting, incident/change governance, major incident coordination and continuous improvement rather than hands-on support.
  • Opportunity to work in a Global Financial Institution
  • High-impact role driving ITSM standards and production stability globally

About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:

  • Improve ITSM processes across incident, request, problem, and change management
  • Define and enforce global best practices and ensure consistent documentation and adoption
  • Lead governance forums and drive effective run operations across teams
  • Develop, analyse, and report KPIs and production quality metrics
  • Coordinate major incidents, crisis management, and cross-team communication
  • Manage business continuity, DR planning, and change governance (CAB, emergency changes)
  • Drive continuous improvement, maturity assessment, and cross-functional project coordination



The Successful Applicant

A successful candidate should have:

  • Degree in IT/Computer Science or related technical field required
  • At least 2-5 years' experience, including at least 2 years in Run Quality
  • ITIL Advanced certification with strong understanding of ITSM frameworks
  • Proficiency in Excel, PowerPoint, Power BI/Tableau, JIRA, and Confluence
  • Knowledge of SQL, Python, and capital markets systems (nice to have)
  • Strong analytical, communication, and cross-functional project management skills
  • Flexible to support global teams, including occasional weekends and shift coverage



What's on Offer

Why this role?

  • Strong professional development and career growth opportunities
  • Collaborative environment within a leading global financial institution
  • Opportunity to influence ITSM and production stability practices globally
  • Exposure to large-scale banking operations and technology
  • Chance to drive meaningful operational and technology improvements across teams



Contact
Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)
Quote job ref
JN-042026-6996566
Phone number
+6566439748

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Singapore
Contract Type
Temporary
Consultant name
Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)
Consultant contact
+6566439748
Job Reference
JN-042026-6996566
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.