Field Service Engineer (Electronics/Hardware)

Singapore Permanent
  • Opportunity To Work On Regional Projects
  • Flexible Working Conditions

About Our Client

Global firm which is listed in the US stock exchange is recruiting for a Field Service Engineer to be based in their Singapore office.

Job Description

  • Provide Technical Service to customer's equipment in Singapore and other Asia Pacific locations as needed.
  • Gain detailed technical knowledge of products and processes.
  • Provide phone, remote and on-site support for the maintenance and troubleshooting of product.
  • Work with Sales, Project Managers, service staff, customers and other personnel to solve technical issues.
  • Perform equipment checks
  • On-site and/or on-call support during scheduled events (for facilities that have purchased event support).
  • Appropriately document all services performed: service logs, work logs, inventory and shipping documents.
  • Installation support includes, but is not limited to:
    • Supervise field product installations.
    • Provide on-site technical support, which may include terminating fiber, field repair, testing and system level troubleshooting.
    • Provide basic operator and maintenance training.
    • Follow the procedures outlined in the Installation Supervisor's Guide.
  • Relay customer feedback on product performance and features to customer service and engineering. Including detailed site reports on installation and service work.
  • Train local authorized service companies and other technical staff.
  • Conduct product demonstrations.
  • Competently represent the organization to customers, in a confident and professional manner.
  • Use good judgement and make good decisions.
  • Work effectively as a team member assisting when and where needed. Become knowledgeable about and follow company procedures.
  • Help with the parts repair and return process and local inventory management.
  • Provide customer phone support and to join the site meeting if needed.
  • Perform other duties as assigned.

The Successful Applicant

  • Bachelor's degree in an Electronics Engineering Technology, Electronics or Computer Engineering or related is required.
  • Significant experience in a field service or service engineering role
  • Strong computer skills are necessary including computer troubleshooting and hardware replacement, and be familiar with Microsoft office programs and internet navigation.
  • Be familiar with common digital/analog signal and hardware interface such as HDMI, DVI, SDI.
  • Flexibility to work after office hours at times during certain project installations
  • Comfortable with overseas travel

What's on Offer

The company places strong emphasis on respecting and encouraging diversity among their people. Thereby fostering an environment that is ideal for individual professional development.

Contact
Kris Tan (Lic No: R1331334)
Quote job ref
JN-082022-5726110
Phone number
+65 6416 9855

Job summary

Function
Engineering & Manufacturing
Specialisation
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Kris Tan (Lic No: R1331334)
Consultant contact
+65 6416 9855
Job Reference
JN-082022-5726110

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.