Back to search

Field Quality and Systems Analyst

Singapore Permanent SG$5,000 - SG$6,500 per month (SG$60,000 - SG$78,000 per year) View Job Description
A hands-on role responsible for owning and resolving all field issues by coordinating across QA, R&D, and Customer Support.It combines technical troubleshooting with cross-functional communication to ensure no issue is lost, unresolved, or repeated.
  • Be a Key Driver of Product Reliability
  • Work at the Intersection of Technology and Operations

About Our Client

Our client is a well-established organisation in the robotics industry, known for its commitment to innovation and excellence. With a strong emphasis on innovation, quality, and operational excellence, it is expanding rapidly through vertical integration, strategic partnerships

Job Description

  • Triage and tag incoming field tickets by severity and type.
  • Analyze logs and prepare preliminary root cause assessments.
  • Drive bug resolution across sprints with QA and R&D teams.
  • Maintain and publish a dashboard that drives continuous product improvement.
  • Track all fixes through to completion - including deployment and field validation.
  • Communicate clear RCAs and resolution updates to internal teams and high-value customers.
  • Act as the bridge between engineers, support teams, and business stakeholders - making technical issues understandable and actionable.



The Successful Applicant

  • Experienced in field support, QA, or technical troubleshooting involving hardware + software systems.
  • Able to interpret logs, crash dumps, and server traces.
  • Familiar with Jira or similar bug tracking tools.
  • Comfortable working across technical and customer-facing teams.
  • Detail-oriented, persistent, and structured in your approach.



What's on Offer

Candidates joining this role will be offered the opportunity to work at the heart of a fast-moving environment where their contributions directly impact product quality and customer satisfaction. They'll gain deep exposure to robotics, embedded systems, and cloud-integrated platforms, while collaborating across engineering, QA, and customer-facing teams. This is a role for those who want to own problems end-to-end, grow into strategic leadership, and be recognized for driving real-world improvements in cutting-edge technology.

Contact
Timothy Huang (Lic No: R1980928/ EA no: 18S9099)
Quote job ref
JN-092025-6830581
Phone number
+65 6416 9863

Job summary

Function
Engineering & Manufacturing
Specialisation
Electronics
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Timothy Huang (Lic No: R1980928/ EA no: 18S9099)
Consultant contact
+65 6416 9863
Job Reference
JN-092025-6830581

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.