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Director of Contact Centre

Singapore Permanent SG$13,000 - SG$15,000 per month (SG$156,000 - SG$180,000 per year) View Job Description
The role of Director of Contact Centre requires a strong background in customer service and leadership. Based in Singapore, this permanent position involves overseeing and enhancing contact centre operations to ensure exceptional service delivery.
  • Accessible office location
  • Established MNC

About Our Client

This is a leading organisation and established MNC, operating on a global scale with a substantial workforce. The company is committed to delivering high-quality services and maintaining a strong customer focus.

Job Description

  • Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery.
  • Develop and implement strategies to enhance customer satisfaction and experience.
  • Monitor performance metrics and drive continuous improvement initiatives.
  • Lead and manage a team to achieve operational goals and objectives.
  • Collaborate with internal departments to align contact centre activities with business goals.
  • Ensure compliance with industry standards and company policies.
  • Manage budgets and resources effectively to optimise performance.
  • Identify opportunities for innovation and improvement within the contact centre operations.

The Successful Applicant

A successful applicant should have:

  • Proven expertise in customer service management of team size 200- 300 at least
  • Excellent analytical and problem-solving skills to drive operational improvements.
  • Ability to develop and implement effective strategies for customer satisfaction.
  • Experience in managing budgets and resources efficiently.

What's on Offer

  • Permanent role based in Singapore.
  • Opportunity to work with a global leading company
  • Engaging work environment with a focus on professional growth.



Contact
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Quote job ref
JN-112025-6887355
Phone number
+65 6643 9712

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics - Customer Service
What is your area of specialisation?
Business Services
Location
Singapore
Contract Type
Permanent
Consultant name
Heather Wang (Lic No: R24123767/ EA no: 18C9065)
Consultant contact
+65 6643 9712
Job Reference
JN-112025-6887355

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.