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Customer Service Supply Chain Manager (Medical device)

Singapore Permanent SG$8,000 - SG$9,000 per month (SG$96,000 - SG$108,000 per year) Work from Home or Hybrid View Job Description
The Customer Service Supply Chain Manager will be responsible for ensuring reliable product availability and deliver cost-efficient, high-quality service and solutions to customers, while closely partnering with commercial teams and regional distributors to drive business performance and customer satisfaction.
  • Purpose-driven healthcare company with meaningful impact
  • Strong culture with focus on growth and development

About Our Client

The employer is a well-established organisation within the medical device industry.

Job Description

  • Oversee and drive demand forecasting and supply planning, ensuring alignment with customer needs, budgets, and S&OP processes across both short- and long-term horizons.
  • Collaborate with commercial teams, distributors, and key accounts to manage inventory, orders, and pipeline, while leading regular planning and review sessions.
  • Maintain reliable product availability and high service standards by coordinating with regional and global supply chain, manufacturing, and logistics teams, proactively addressing potential supply risks.
  • Track, analyze, and enhance key metrics including forecast accuracy, on-time delivery, service levels, and backorder performance to support continuous improvement.
  • Act as the central point of contact for supply chain matters, resolving demand and supply issues, and facilitating cross-functional collaboration and communication with global stakeholders.
  • Drive cost-effective supply chain operations by minimizing excess, obsolescence, and write-offs, while implementing scalable service and distribution solutions.
  • Lead and contribute to supply chain initiatives and projects, including new regional setups, process enhancements, and system optimization (e.g., SAP S/4HANA)

The Successful Applicant

  • Bachelor's Degree in Supply Chain Management, Business or any related discipline.
  • Possess minimally 4 years of regional experience in supply chain, preferably in a regional role handling multiple markets and regional distributors.
  • Strong knowledge of supply chain processes, ERP/advanced planning systems (SAP), and best practices.
  • Experience in Pharmaceutical, Medical Devices, Healthcare supply chain is advantageous.
  • Excellent analytical skills, attention to detail, and business acumen; able to make independent decisions with a customer-focused perspective.
  • Strong interpersonal, influencing, and communication skills; able to convey complex supply chain matters clearly and build robust relationships across APAC, International, and US teams.
  • Highly organized, with effective time management, prioritization, and commitment to quality and results.

What's on Offer

  • Competitive salary package.
  • Opportunity to work in a reputable medical device company.
  • Inclusive and professional work environment.
Contact
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Quote job ref
JN-022026-6957140
Phone number
+65 6533 2777

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Singapore
Contract Type
Permanent
Consultant name
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Consultant contact
+65 6533 2777
Job Reference
JN-022026-6957140
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.