Customer Service Executive

Singapore Permanent
  • Global leader in safety equipments
  • Team based environment

About Our Client

Our client is a global leader specializing providing safety solutions and productions to their customer in various industries. With over 5 manufacturing sites and more than 2000 staff globally, they are currently looking for a Customer Service Specialist to help manage their customers and service order management processes. Role is based in the North.

Job Description

  • Handling of all incoming enquires & orders and serves as the main point of contacts for customers
  • Implementation and coordinating contract and rental agreements with customers
  • Management of all service-related jobs from start to end and ensuring all information is accurately tracked
  • PO and sales order processing, order forecast, monitoring of delivery schedule, freight arrangement, order changes etc
  • Support to Sales for payments tracking & report generations etc
  • Proactively resolve any order related issues when necessary and provide technical support and advice to customer
  • Assisting sales team in management of fleet agreement pricing and improvement to contribute to sales budget
  • Communicate efficiently and work with various stakeholders for customer's feedback/complaints on service and quality
  • Gathering of information to help investigate and resolve invoice dispute
  • Coordinating with spare centres for parts purchases when needed
  • Ensuring that order pricing is accurate and maintained in the system, checking on authorised credit limits and policy to ensure compliance

The Successful Applicant

  • Diploma or Degree in Engineering or technical related field
  • Experience in Marine industry and technical knowledge will be a plus
  • Able to communicate in Mandarin & Cantonese as this role supports HK and Taiwan region
  • Proficient in Microsoft Excel
  • Ability to multitask and take initiative of work
  • Good communicator and a team player

What's on Offer

Candidate will be given the opportunities to further develop and nourish your professional skills in order management & customer service in a well establish company. The company places strong emphasis on respecting and encouraging diversity among their people. Thereby fostering an environment that is ideal for individual professional development.

Madeleine Lum
Quote job ref

Job summary

Contract Type
Consultant name
Madeleine Lum
Job Reference