Customer Service Executive (Capital Markets)

Singapore Permanent SG$3,000 - SG$3,500 per month (SG$36,000 - SG$42,000)
  • Good growth opporunities due to expansion
  • Able to gain management experience

About Our Client

Our client is one of the world's biggest trading platform

Job Description

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients' expectations in every instance.
  • Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation's segregation of duties principles - e.g. filter & process client withdrawal requests.
  • Meet the demands of both internal stakeholders and a diverse client base in a growing fast-paced environment.
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities
  • Adhere to established policies, guidelines, procedures and training plans
  • Manage escalations to Senior managers and relevant Stakeholders as appropriate.
  • Perform "layer 1" trade investigation / validation / affirmation for MT4.

The Successful Applicant

  • Bachelor Degree in any relevant field
  • At least 1 years or more of experience in client servicing
  • Ability to multi-task
  • Strong communication skills
  • This is an office hour, weekdays only role



What's on Offer

An exciting opportunity to work with one of the strongest expanding trading platform company in Singapore

Contact
Jeremy Tang
Quote job ref
4196029
Phone number
+65 6643 9718

Job summary

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Location
Contract Type
Consultant name
Jeremy Tang
Consultant contact
+65 6643 9718
Job Reference
4196029