Customer Service Executive (Capital Markets)

Singapore Permanent SG$3,000 - SG$3,500 per month (SG$36,000 - SG$42,000)
  • Good growth opporunities due to expansion
  • Able to gain management experience

About Our Client

Our client is one of the world's biggest trading platform

Job Description

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients' expectations in every instance.
  • Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation's segregation of duties principles - e.g. filter & process client withdrawal requests.
  • Meet the demands of both internal stakeholders and a diverse client base in a growing fast-paced environment.
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities
  • Adhere to established policies, guidelines, procedures and training plans
  • Manage escalations to Senior managers and relevant Stakeholders as appropriate.
  • Perform "layer 1" trade investigation / validation / affirmation for MT4.

The Successful Applicant

  • Bachelor Degree in any relevant field
  • At least 1 years or more of experience in client servicing
  • Ability to multi-task
  • Strong communication skills
  • This is an office hour, weekdays only role

What's on Offer

An exciting opportunity to work with one of the strongest expanding trading platform company in Singapore

Jeremy Tang
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Phone number
+65 6643 9718

Job summary

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Contract Type
Consultant name
Jeremy Tang
Consultant contact
+65 6643 9718
Job Reference