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Customer Service and Sales Support Executive

Singapore Permanent View Job Description
We are seeking a dedicated Customer Service and Sales Support Executive to join our electronics client. This role involves managing customer enquiries, processing orders and documentation in SAP/Salesforce, coordinating shipments and reports, and ensuring smooth customer service and operational support.
  • Stable organisation with long standing presence
  • A role that offers exposure

About Our Client

The organisation is a well-established industrial company specialising in electronics and electrical solutions.

Job Description

  • Handle customer inquiries, requests, and complaints, ensuring accurate documentation and timely follow-up with the relevant teams.
  • Maintain and organize customer records and filing systems, analyze purchase data, and update CRM systems to support sales operations.
  • Manage end-to-end order processing, including preparation of quotations, invoices, credit/debit notes, and support payment tracking.
  • Coordinate shipments and delivery schedules, liaising with internal departments and external stakeholders to meet customer requirements.
  • Prepare regular reports to keep the team informed of performance metrics and operational status.
  • Assist management in resolving customer feedback and complaints, contributing to smooth daily operations.
  • Undertake ad-hoc projects and tasks as assigned, including travel as required to support business needs.

The Successful Applicant

  • Possess minimally a Diploma or equivalent in Business Administration, Management, or a related field.
  • Minimum of 2 years' experience in administrative or customer service or sales support roles.
  • Familiarity with ERP or CRM systems (e.g., SAP, Salesforce) is a plus; training will be provided.
  • Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
  • Mature and professional demeanor with strong interpersonal and communication skills.
  • Excellent verbal and written communication.
  • Ability to multitask and perform effectively in a fast-paced environment.
  • Strong problem-solving skills with the ability to remain composed under pressure.
  • Self-motivated, independent, and able to work collaboratively as part of a team.
  • Customer-focused mindset with a positive attitude and commitment to continuous growth.

What's on Offer

  • Competitive salary package.
  • Opportunity to work with a stable organisation in Singapore.
  • Collaborative work environment.



Contact
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Quote job ref
JN-032026-6971911
Phone number
+65 6533 2777

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Consultant contact
+65 6533 2777
Job Reference
JN-032026-6971911

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.