CRM Executive (retail sector)

Singapore Permanent
  • Established Organization
  • Career Progression to leadership role

About Our Client

Global luxury retail brand with long history and branding (and positioning).

Job Description

  • Assist the team to champion digital transformation and CRM initiatives in the organisation
  • Identify areas of improvement with existing processes and systems
  • Translate product requirements, data strategies and frameworks into actionable roadmaps and tasks
  • Support product development from idea, development, roll-out to training
  • Provide operational and administrative support for maintenance of digital products including the reporting and tracking of issues / bugs
  • Manage vendors, internal and external stakeholders, and partners
  • Report actionable insights and make recommendations for continuous improvement
  • Provide CRM training and support to other teams where needed
  • Ensure compliance with law e.g. copyright and data protection
  • Understand emerging digital trends in the retail industry and customer

The Successful Applicant


  • CRM or digital product management
  • User of/or related to SugarCRM, Salesforces or Microsoft Dynamics etc.
  • At least 1 previous background in managing a medium to large scale CRM implementation project
  • Strong understanding of CRM structure and its importance of data hygiene
  • Hands-on in implementation of digital products from idea to execution
  • Equip with relevant skills in managing web and mobile digital applications
  • Responsible in providing user support and training

Skills and abilities

  • Passion in digital/ technology trends
  • User of Office 365 applications
  • User-centered design processes - UI design tools such as Adobe XD, Figma, Sketch, a plus
  • Familiarity with digital marketing, campaign management and social media will be a plus
  • Problem-solving skills
  • Business acumen
  • Project management skills, able to manage multiple projects in a fast-paced environment
  • Adaptable, positive attitude, resourceful, enjoy learning and grow professionally

What's on Offer

  • Competitive salary package
  • Established organisation
  • Career development
Yandy Low (R2199817)
Quote job ref
Phone number
+65 6533 2777

Job summary

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Contract Type
Consultant name
Yandy Low (R2199817)
Consultant contact
+65 6533 2777
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.