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Client Support Executive - Tech MNC

Singapore Permanent View Job Description
Reporting to the Client Support Manager, you will be managing enquiries from customers, via phone, live chat, email and support with basic troubleshooting.
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  • Global Company
  • Regional Coverage

About Our Client

Our client is a leading web technology company serving millions of customers globally. They have some of the industry's most prominent and storied go-to-market brands and help customers of all sizes build a digital presence that delivers results. They are now opening an office in Singapore, looking for a Client Support Executive to cover the Hong Kong market.

Job Description



  • Troubleshooting, resolving all technical issues related to software and the range of products and services it provisions


  • Interacting with clients via live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback


  • Testing & analysis of all products & services


  • Identifying any bugs/issues in the system and assisting in their resolution


  • Recording, tracking, and reporting problem activity


  • Building strategies to improve efficiency, profitability, and quality of service


  • Reviewing existing product/feature documentation; publish documentation in internal knowledge bases

The Successful Applicant



  • About 1 year of customer service, client support experience


  • Previous experience in the Tech/SaaS industry is a plus
  • Willing to work shifts (7am or 11pm)

What's on Offer

This is an opportunity to be one of the pioneers, for a global company in Singapore.

Contact
Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)
Quote job ref
JN-082024-6499663
Phone number
+65 6416 9849

Job summary

Function
Secretarial & Business Support
Specialisation
Sales Support / Customer Service
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Permanent
Consultant name
Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)
Consultant contact
+65 6416 9849
Job Reference
JN-082024-6499663

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.