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Channel Support Representative (Electronics)

Singapore Permanent SG$5,000 - SG$6,000 per month (SG$60,000 - SG$72,000 per year) View Job Description
The Channel Support Representative will be responsible for managing end-to-end order processing, documentation, and partner communication across India and SEA markets. This role will work closely with cross-functional teams to ensure accurate and timely service delivery.
  • Trusted brand presence worldwide
  • Globally established organization

About Our Client

The employer is a well-established organisation operating within the electronics industry.

Job Description

  • Manage end-to-end order processing in SAP S/4HANA, ensuring accuracy in pricing, availability, delivery timelines, and overall order integrity
  • Act as the primary point of contact for customers and partners (including sales teams, distributors, and end users), handling both pre- and post-sales inquiries with clear, professional communication
  • Monitor order progress proactively, providing updates on shipment status, backorders, delays, and resolving issues such as order blocks or system discrepancies
  • Handle returns, billing adjustments, and credit/debit note requests, ensuring timely follow-through until full resolution
  • Coordinate closely with cross-functional teams (Sales, Finance etc) to address operational challenges and ensure smooth order fulfillment
  • Support documentation and compliance requirements by preparing and validating shipping, certification, and customs-related documents for India and Southeast Asia markets
  • Maintain accurate records and case tracking using CRM tools (e.g., Salesforce), while upholding high standards of data quality and documentation
  • Drive service excellence by contributing to process improvements, supporting team coverage when required, and meeting KPIs such as order accuracy, on-time delivery (OTIF), and customer satisfaction

The Successful Applicant

  • Possess a Degree in Business, Supply Chain or any related discipline, with at least 4 years of experience in customer service, order management, or a related function
  • Hands-on experience with SAP systems, ideally within an S/4HANA environment
  • Exposure to Salesforce or other CRM platforms is advantageous
  • Possess strong communication and the ability to work with various stakeholders
  • Detail-oriented with a proactive mindset, demonstrating strong ownership and problem-solving capabilities
  • Self-driven and able to manage tasks effectively with minimal supervision
  • Proficient in Microsoft Office 365, particularly MS Excel for data handling and reporting
  • Adaptable to supporting multiple markets

What's on Offer

  • Competitive salary package.
  • Opportunity to work within a leading company in the electronics industry.
  • Permanent role offering stability and growth potential.
Contact
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Quote job ref
JN-032026-6983415
Phone number
+65 6533 2777

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Permanent
Consultant name
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Consultant contact
+65 6533 2777
Job Reference
JN-032026-6983415

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.