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- Permanent role
- Multinational Organization
About Our Client
The client is a reputable brand in the recruitment agency sector and is focus on industry, assignment type, salary level and location recruitment. The BI Developer will be focus on Data from various countries and work alongside with colleagues from different countries.
Job Description
- Third line support involving triage/ prioritisation/ analysis/ diagnosis/ investigation and resolution of technical issues relating to BI and Analytics Services
- Collaborate with internal and external support and development teams to resolve issues effectively
- Close liaison with end users including shadowing their screen to understand their issue in detail and resolve them as soon as possible
- Proactive assessment and improvement of data platform design, processes and code
- Ongoing analysis of the Data Platform to reduce costs, improve performance and enhance features
- Keeping customers updated concerning their tickets
- Escalating or reassigning tickets appropriately and with enough information for work on it to progress
- Research and implement workarounds where necessary
- Create and update articles in the knowledge base relating to supported systems, processes and work arounds
- Provide technical training and guidance to Junior members of the team.
The Successful Applicant
- Full stack Cloud BI technical knowledge or equivalent in a related field with a strong desire and capacity to learn
- Experieince working in an agile environment
- Knowledge and experience of different source control methodologies
- Experience of working in ITIL-aligned environments, particularly change/incident/problem/knowledge management
- Experience of working with external vendors to troubleshoot and resolve incidents/problems as well as organising and participating in a continual service review process
- Enthusiastic and flexible to adapt to changing demands in the nature of the workload individually and in the team
- Reliable and responsible attitude and understanding of the importance of the job
- Direct experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zones and geographical distance
- Self-motivated and able to operate within a team environment to deliver a professional support service
- Outstanding customer service focus
- Excellent oral and written communication skills with the ability to communicate clearly and confidently to all levels of user within the organization
What's on Offer
- Permanent role
- Multinational Organization
- Flexible working arrangement
Contact
Syairah Banu
Quote job ref
JN-052022-5600611
Phone number
+65 6416 9818
Job summary
- Function
- IT
- Specialisation
- IT Development
- What is your area of specialisation?
- Technology & Telecoms
- Location
- Singapore
- Contract Type
- Permanent
- Consultant name
- Syairah Banu
- Consultant contact
- +65 6416 9818
- Job Reference
- JN-052022-5600611
