Application Support / Production Support- Perm Role

Singapore Permanent SG$5,500 - SG$7,500 per month (SG$66,000 - SG$90,000)
  • Permanent Opportunity
  • Stable company with Big Exposure in APAC Region

About Our Client

PageGroup is a British-based recruitment business, has five decades of expertise in professional services recruitment.

Job Description

  • Provide Level 2 support for our application , using our defined service management processes and according to agreed SLAs
  • Perform proactive support via service monitoring to analyse, highlight and prevent issues from occurring
  • Work closely with 3rd level support suppliers to ensure the quickest possible resolution to issues

The Successful Applicant

  • Experience of working in a support environment, particularly change/incident/problem/knowledge management
  • Experience of supplier relationship management and working with external vendors to troubleshoot and resolve incidents/problems as well as organising/participating in a continual service review process
  • Enthusiastic and flexible to adapt to changing demands in the nature of the workload individually and in the tea
  • Salesforce Administrator is a plus but not mandatory
  • Salesforce Platform App Builder is a plus but not mandatory
  • Experience working in a Windows / Microsoft office environment
  • Experience using email-based support ticketing systems

What's on Offer

  • Permanent role with attractive benefits & compensation
  • Stable organisation with career growth
Ankita Kesari
Quote job ref
Phone number
+65 6416 9811

Job summary

IT Support
What is your area of specialisation?
Business Services
Contract Type
Consultant name
Ankita Kesari
Consultant contact
+65 6416 9811
Job Reference